Next-Gen BPO — +15 years transforming companies
We transform business processes to be more productive, improve customer service and generate more sales.
Let's connect. We'll help you design the perfect solution for your operational challenges.
We combine CX, sales, automation and AI so the operation stays clear, measurable and ready to scale.
Experiences that make your customers stay
We manage and optimize every touchpoint so service is agile, consistent and aligned with your brand. More than answers, we build experiences that generate trust, continuity and loyalty.
Ruta: https://ccgrupo.com.co/servicio/01
Commercial processes that really convert
We design and execute sales systems where every lead has follow-up, context and a high probability of closing. We connect channels, CRM and sales team so no opportunity is lost.
Ruta: https://ccgrupo.com.co/servicio/02
Agents that work 24/7 for your business
We automate key conversations and tasks so your business responds at all times without depending on human availability. We implement agents that attend, filter, schedule and connect with your real processes.
Ruta: https://ccgrupo.com.co/servicio/03
Technology tailored to your business
We create custom technology that connects your processes, teams and data into one ecosystem. It could be a CRM, an app, a client portal, training platforms or whatever you need.
Ruta: https://ccgrupo.com.co/servicio/04
Top talent for every operation
We connect companies with high-value specialists trained to operate with AI, CRM and omnichannel. Bilingual and multilingual talent with real BPO experience, available in on-site, hybrid and remote modalities from +9 countries.
Ruta: https://ccgrupo.com.co/servicio/05
Posting — where it all begins
Before converting, you need to attract. Posting is our creative agency specialized in building the brand and digital presence that CCG then converts and retains. Identity, digital advertising and content integrated with operations.
Ruta: https://www.posting.com.co
We operate in the most demanding sectors with solutions adapted to each industry.
Scheduling, patient support and appointment management with omnichannel.
We operate in clinics, hospitals, IPS and EPS with intelligent scheduling solutions, patient support and omnichannel management. We guarantee response times, traceability and high-quality experience in every interaction.
Collection, customer service and regulatory compliance with high traceability.
We support banks, insurers, fintechs and cooperatives with collection operations, customer service and regulatory compliance. High traceability, operational security and efficiency in every interaction.
After-sales service, order management and customer loyalty.
We operate after-sales service and loyalty programs for retail brands and e-commerce with high interaction volumes. True omnichannel and consistent experience at every touchpoint, even during seasonal peaks.
Shipment tracking, incident management and operational coordination.
We operate customer service for transportation, messenger and supply chain companies with real-time shipment tracking, incident management and efficient operational coordination.
Project sales, owner after-sales and PQR management with full traceability.
We support construction companies, real estate agencies and housing projects with commercial operations, after-sales and owner management. Lead follow-up, owner support and after-sales coordination with complete traceability.
Student recruitment, enrollment and academic support with multichannel follow-up.
We operate recruitment, enrollment and support processes for educational institutions, universities, schools and e-learning platforms. Prospect follow-up, student support and academic request management with omnichannel.
Reservations, guest service and experience management for hotels and agencies.
We operate reservations, guest service and experience management for hotels, travel agencies and tour operators. 24/7 availability, multilingual service and integrated online reputation tracking.
Scheduling, reminders and specialized service for veterinary clinics.
We support veterinary clinics, pet shops and animal wellness services with smart scheduling, automatic reminders and specialized service. An operation that humanizes the relationship with clients and pets.
Reservations, delivery, loyalty and review management for restaurants and chains.
We operate reservations, orders, service and loyalty for restaurants, food chains and dark kitchens. Integration with delivery platforms, review management and loyalty programs that drive recurrence.
Service scheduling, sales leads and loyalty for dealerships and workshops.
We support dealerships, workshops and automotive brands with lead capture, service scheduling and owner loyalty. Commercial and after-sales operation that maximizes customer lifetime value.
Recruitment, pre-selection and onboarding of candidates for high-performance teams.
We operate recruitment, pre-selection and onboarding processes for companies that need to scale teams with speed and precision. We combine specialized human operation with automation to find the right talent at the right time.
Scheduling, reminders and loyalty for spas, salons and aesthetic centers.
We manage client relationships for spas, beauty salons, aesthetic centers and wellness clinics with smart scheduling, automatic reminders and loyalty programs that drive recurrence and increase average ticket.
Cra. 20 #133 - 74, La Calleja
info@ccgrupo.com.co
(601) 7443732