Personal Data Processing Policy
Effective since June 27, 2013 · Updated November 14, 2026
Contact Center Grupo S.A.S. (CCGrupo) respects people's privacy and processes personal data under Colombian Law 1581 of 2012 and Decree 1377 of 2013 (compiled in Decree 1074 of 2015). This policy explains what data we collect, why we use it and how you can exercise your rights.
This is an informative translation. The Spanish version is the legally binding one.
1. Data controller
- Company: Contact Center Grupo S.A.S. (CCGrupo)
- Address: Cra. 20 #133-74, La Calleja, Bogotá D.C., Colombia
- Email: info@ccgrupo.com.co
- Phone: +57 601 744 3732
2. Data we collect
- Clients and prospects: name, company, job title, email, phone and the message they send us.
- Job candidates: name, mobile, email, city, English level and other languages, experience, availability, résumé and the information it contains.
- Website visitors: browsing data and analytics cookies, only if the visitor accepts them.
3. Purposes
We use the data only to:
- Candidates: assess your profile for current and future openings at CCGrupo and the operations we run for our clients; contact you for interviews and tests; verify your information and references; and keep your résumé in our recruiting database.
- Clients and prospects: answer requests, prepare proposals, deliver and invoice services, and send related business information, which you can opt out of at any time.
- Website: measure and improve how it works and the visitor experience.
- Comply with legal and contractual obligations and requests from authorities.
4. Sensitive data and minors
We do not request sensitive data (such as racial origin, health, sexual orientation, beliefs or biometric data). If ever needed, it will be requested with express consent and providing it will always be optional.
Our recruiting processes are for people over 18. We do not process data of minors except where the law allows it.
5. Your rights
- Access, update and correct your personal data.
- Request proof of the consent you gave us.
- Be informed about how we use your data.
- Withdraw your consent and request deletion of your data, unless a legal or contractual duty requires us to keep it.
- Access your personal data free of charge.
- File complaints with Colombia's Superintendence of Industry and Commerce (SIC) after first submitting a request to CCGrupo.
6. How to exercise your rights
Email info@ccgrupo.com.co with the subject "Personal data", including your name, ID number, your request and how we should reply. CCGrupo's administrative department handles these requests.
Inquiries are answered within 10 business days (extendable by 5 with notice). Claims for correction, update, deletion or withdrawal are answered within 15 business days (extendable by 8 with notice).
7. Security and sharing
We protect data with technical, human and administrative measures. We never sell or rent personal data.
We may share it with service providers (web hosting, email, cloud storage and management tools), some located outside Colombia, under agreements that limit its use to the purposes in this policy and require adequate protection.
8. Retention
Candidate résumés and data are kept for up to 2 years after the last process they took part in, unless the candidate asks for earlier deletion. Client data is kept during the business relationship and for the periods required by law.
9. Effective date and changes
This policy has been in effect since June 27, 2013, when Decree 1377 of 2013 required it; this version was updated on November 14, 2026. Any significant change will be published on this page before it applies.