Our Inbound services receive and manage all incoming calls and interactions from your customers, whether to provide support, personalized assistance, or resolve inquiries. On the other hand, our Outbound services proactively connect with your customers through calls and messages focused on sales, follow-ups, surveys, and notifications. Both services work together to enhance customer communication and optimize your business operations.
Our services provide ready-to-operate infrastructure equipped with cutting-edge technology, ergonomic furniture, and everything needed to manage operations. You can rent fully configured workstations without the need to invest in your own infrastructure.
Our Back Office services handle the internal and administrative operations essential for the smooth functioning of your business. We ensure everything runs efficiently so you can focus on what you do best: serving your customers.
Our PQR customer service features a specialized system to efficiently manage, respond to, and resolve requests, complaints, and claims. We ensure that every issue is resolved quickly. Our focus is on providing personalized attention that enhances the customer experience, maintaining high satisfaction levels, and fostering brand loyalty.
Our lead and sales management focuses on identifying, tracking, and converting potential customers into sales opportunities. We detect interested clients, provide them with valuable information, and guide them toward making a purchase. This structured approach optimizes conversion rates and enhances sales strategies, ensuring that no lead is lost in the process and maximizing your business’s return on investment.
We handle receiving and processing customer orders through channels such as phone, chat, or email. With optimized processes and state-of-the-art technology, we guarantee fast and accurate order management, ensuring a smooth and hassle-free customer experience.
Our 360 Processes service for Temporary Employment Agencies (ETT) provides a comprehensive solution covering the entire hiring cycle, from staff selection to administrative and operational management. Ensuring an efficient and optimized operation. With our solution, every step is seamlessly managed, allowing companies to focus on growth while we handle the details.
Our phone licenses enable businesses to efficiently manage all their communications. They offer access to advanced phone lines, centralized functionalities (PBX), call recording, real-time monitoring, and much more. With these licenses, companies can handle large volumes of inbound and outbound calls in an organized and effective manner, ensuring high-quality service.
Our CRM is a comprehensive platform that centralizes and organizes all interactions with your customers, both current and potential, in one place. This tool optimizes sales tracking, enhances customer service, and personalizes marketing campaigns, enabling more efficient and automated management of daily tasks.
Our API integrations efficiently connect different systems and applications within your company, automating processes and improving communication between platforms. An API (Application Programming Interface) enables real-time data exchange between programs, optimizing workflows, increasing productivity, and enhancing the customer experience.
Smart Call Distribution
Connect each call with the ideal consultant, ensuring fast, and effective service to improve productivity, and customer satisfaction.
Sentiment Analysis
Detects the emotional tone of customers in real time, adjusting responses to improve the experience.1
TCPA Compliance:
Protects customer privacy and ensures compliance by limiting contact attempts and ensuring correct use of information
Intelligent Answering Machine Detector
Automatically detects voicemails, avoiding unnecessary messages, and focusing agents on effective contacts.
Intelligent Contact Dialer
Displays previous customer contact numbers automatically, avoiding manual searches, and improving efficiency.
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